1.Introduction
Trivista Nutraceuticals and Supplements LLP.respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our health supplement products.
By accessing or using our website, you agree to the terms of this Privacy Policy.
2.Information We Collect
We may collect the following categories of information:
Personal Information
- Name, age, gender
- Billing and shipping address
- Phone number and email address
Non-Personal Information
- Browser type, device information, IP address
- Website usage data (pages visited, time spent, etc.)
- Cookies and tracking technologies
Note: We do not collect or store your complete payment card details. All payments are processed via secure, RBI-compliant payment gateways.
3.How We Use Your Information
Your information is used for purposes such as:
- Processing and fulfilling your orders
- Managing your account and purchase history
- Sending order updates, invoices, and delivery notifications
- Responding to your queries and providing customer support
- Personalizing your website experience and recommending products
- Sending promotional emails, if you have opted in
- Complying with legal obligations under FSSAI, tax, and consumer laws
4.Legal Basis for Processing (Under Indian Law)
We collect and process personal data:
- With your consent, or
- To full-fil a contractual obligation (e.g., delivering an order), or
- For legitimate business interests such as marketing and fraud prevention, or
- To comply with applicable laws and regulations.
5.Sharing of Information
We may share limited information with:
- Courier and logistics partners (for delivery)
- Payment gateways and financial institutions (for transaction processing)
- IT and analytics service providers (for website operations)
- Regulatory authorities, if required by law
Note: We do not sell or rent your personal information to any third parties.
6.Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, or destruction.
All transactions are encrypted using SSL (Secure Socket Layer) technology.
7.Cookies and Tracking
Our website uses cookies to enhance your browsing experience, improve site functionality, and analyse usage.
You may modify your browser settings to disable cookies, but this may limit certain features of the site.
8.Data Retention
We retain personal data only as long as necessary to:
- Complete the transaction and after-sales service,
- Comply with legal, accounting, or reporting obligations, and
- Resolve disputes or enforce agreements.
After the retention period, data is securely deleted or anonymized.
9.Your Rights
Under Indian law, you have the right to:
- Access your personal data,
- Request corrections or updates,
- Withdraw consent for marketing communications,
- Request deletion of your data (subject to legal obligations).
To exercise these rights, contact us at support@exolabnutrition.com.
10.Marketing Communications
- You may receive promotional emails or SMS messages about our supplements and wellness offers.
- You can opt out anytime by clicking the “unsubscribe” link in our communications or contacting us directly.
11.Children’s Privacy
- Our products and website are not intended for use by children under 18 years of age.
- We do not knowingly collect personal information from minors.
12.Third-Party Links
- Our website may contain links to external sites.
- We are not responsible for the privacy practices or content of such third-party websites.
13.Updates to This Policy
- We may update this Privacy Policy periodically.
- The revised version will be posted on this page with an updated 1st November, 2025.
- You are encouraged to review this page regularly.
14.Contact Us
If you have any questions or complaints regarding this Privacy Policy or data handling, please contact:
📧 Email: support@exolabnutrition.com
📞 Phone: +91 7015428616
📍 Address: E- 4/2, Arera Colony, Bhopal (462016) Madhya Pradesh