1.Overview
At Exolabs we value your trust and satisfaction.
We ensure that every health supplement you purchase from us meets the highest quality and safety standards.
Because our products are consumable goods, we follow a strict but fair return and refund policy as outlined below.
2.Return Eligibility
We accept returns only under the following conditions:
- You received a damaged or defective product.
- You received the wrong product (different from what you ordered).
- The product is past its expiry date on arrival.
Note: Returns are not accepted if the product has been opened, used, or tampered with due to hygiene and safety concerns.
3.Return Conditions
- You must raise a return request within 48 hours of receiving the order.
- To initiate a return, please contact our customer support team with:
- Order ID
- Clear photos/videos showing the issue
- Packaging and invoice images
After your request is received our support team will verify your claim and arrange a reverse pickup if eligible.
4.Refund Process
Once your returned product is received and inspected:
- If approved, your refund will be processed within 7–10 business days.
- The amount will be refunded to your original payment method (credit card, debit card, UPI, wallet, etc.).
- In case of Cash on Delivery (COD) orders, refund will be made via bank transfer or UPI after verification.
Note: Shipping charges (if any) are non-refundable, except in cases of damaged or wrongly delivered items.
5.Order Cancellations
- Orders can be cancelled only before dispatch.
- Once shipped, cancellation requests cannot be accepted.
- If you wish to cancel after placing an order, please contact our team immediately at support@exolabnutrition.com or call +91 7015428616.
6.Non-Returnable Items:
For safety and hygiene reasons, the following products cannot be returned or refunded:
- Opened or used health supplements
- Products without original packaging or labels
- Free gifts, samples, or promotional items
- Items bought during clearance or special sales
7.Damaged or Tampered Deliveries
If you notice the product packaging is damaged, do not accept the package from the courier.
Immediately inform our support team with photos of the parcel.
We will send a replacement or process a full refund after verifying the issue.
8.Delayed or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account again.
- Contact your bank or card issuer (it may take additional time before the refund is posted).
- If you’ve done all this and still haven’t received it, please reach out to us at support@exolabnutrition.com
9.Replacement Policy (if applicable)
In case of product damage or wrong item delivery, you can request a replacement instead of a refund.
Replacements will be shipped within 5–7 working days of approval.
10.Contact Us
For any return, refund, or order-related issues, please contact:
📧 Email: support@exolabnutrition.com
📞 Phone: +91 7015428616
📍 Address: E- 4/2, Arera Colony, Bhopal (462016), Madhya Pradesh
🕐 Working Hours: [Monday–Saturday, 10 AM – 6 PM IST]
11.Legal Compliance
This policy is governed by:
- Consumer Protection (E-Commerce) Rules, 2020
- FSSAI guidelines for nutraceutical products
- Information Technology Act, 2000 (India)
All disputes will be subject to the jurisdiction of courts in Bhopal, Madhya Pradesh.