1.Order Processing
- All orders are processed within [1–3 business days] of successful payment.
- Orders placed after [cut-off time, e.g., 3 PM IST] or on weekends/public holidays will be processed on the next working day.
- You will receive an email and/or SMS confirmation along with tracking ID once your order has been dispatched.
2.Shipping Coverage
- We currently ship across India through trusted courier partners such as Delhivery, Blue Dart, DTDC, or India Post, etc.
- International shipping is not available at this time (unless specified).
3.Shipping Charges
- Free shipping is available on all orders above ₹?.
- A standard shipping fee of ₹? applies to orders below this value.
- Shipping charges, if applicable, will be displayed at checkout before payment.
4.Estimated Delivery Time
- Metro cities: 3–5 business days
- Tier-2 / Tier-3 cities: 5–7 business days
- Remote or rural areas: 7–10 business days
Note: Delivery times may vary due to factors beyond our control such as courier delays, weather, strikes, or public holidays.
5.Tracking Orders
- Once shipped, customers will receive a tracking ID/link via email orWhatsapp or SMS.
- You can track your shipment status on the courier’s website or through our “Track Order” page.
6.Packaging & Handling
- All products are securely packed in tamper-proof, moisture-resistant packaging to ensure product integrity.
- Each order includes an invoice and FSSAI-compliant product label as per Indian regulations.
- If the packaging appears tampered or damaged at the time of delivery, please do not accept the package and immediately contact our support team.
7.Delivery Attempts
- Our courier partner will make up to two (2) delivery attempts.
- If you are unavailable, you may reschedule the delivery using the tracking link or contact the courier directly.
- Orders not delivered after multiple attempts will be returned to our warehouse. Refunds (if applicable) will be processed after deducting shipping and handling charges.
8.Delays and Exceptions
- We strive to deliver within the estimated time, but delays may occur due to:
- Unforeseen logistics issues
- Natural calamities or political unrest
- Public holidays or lockdowns
- Incorrect shipping details provided by the customer
- The company is not liable for delays once the order is handed over to the courier.
9.Wrong or Incomplete Address
- Customers are responsible for providing accurate shipping information.
- Orders with incorrect, incomplete, or unserviceable addresses may be cancelled or delayed.
- Re-shipment due to incorrect address will incur additional charges.
10.Shipping Restrictions
- As per FSSAI guidelines, certain supplements containing restricted ingredients may not be shipped to specific states or regions.
- The company reserves the right to cancel such orders and issue a refund if necessary.
11.Customer Support
For any shipping-related concerns, please contact:
📧 Email: support@exolabnutrition.com
📞 Phone: +91 7015428616
⏰ Support Hours: [Monday–Saturday, 10 AM – 6 PM IST]